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ABTOT Meet the Experts session

Managing Customer Complaints – Postponed till further notice

Date Postponed till further notice
Time  14:00 – 17:00
Venue  ABTOT offices
Location 117 Houndsditch, London, EC3A 7 BT

Speakers

Kim Daplyn, Guest Relations Manager, Scott Dunn
Matt Gatenby, Senior Partner, Travlaw LLP Solicitors

Agenda

• Investigation into complaint handling.
• Use of the knowledge. Systems Internal and external relationships.
• Training on conflict and resolution for staff.
• Team motivation and targets.

15 places for members available on a first come, first serve basis
Cost £30.00 per person

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